Shipping policy

Shipping Policy

Processing Time

Orders are generally processed within 1–3 business days. Orders are not processed on weekends or holidays. During periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery

Standard delivery is generally estimated at 7–12 business days after processing. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, product availability, or other circumstances outside our control.

Shipping Rates

Any applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.

Order Tracking

When tracking information becomes available, you will receive a shipping-confirmation email containing your tracking number. Please allow up to 72 hours for tracking information to begin updating.

Multiple Shipments

Some Forge & Fetch products are shipped directly by our fulfillment partners. If your order contains multiple products, they may arrive in separate packages and on different dates. When available, tracking information will be provided for each shipment.

Address Accuracy

Please review your shipping address carefully before completing checkout. Contact us as soon as possible if you discover an error. We will make every reasonable effort to help, but an address cannot always be changed after fulfillment has begun.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact Returns@forgeandfetch.com within 7 days of delivery. Please include your name, order number, a description of the problem, and clear photographs or video of the item, packaging, shipping label, and damage or defect.

Do not discard the item or its packaging until we have completed our review.

Missing Items and Packages Lost in Transit

If an item is missing from your order or tracking indicates that a package may be lost in transit, contact Returns@forgeandfetch.com. We will review the tracking information and work with our fulfillment provider to locate the shipment.

A package marked as delivered by the carrier is not automatically considered lost. We may ask you to check with household members, neighbors, the carrier, or your local delivery office before a claim can be completed.

United States Shipping

Forge & Fetch currently ships within the United States. Product availability and delivery service may vary by destination.

Returns and Refunds

For complete information about damaged items, returns, cancellations, and refunds, please review our Return and Refund Policy.

Contact Us

Questions about shipping or an existing order may be sent to:

Forge & Fetch
Orders@forgeandfetch.com