Refund policy

Effective date: July 18, 2026

At Forge & Fetch, helping people comes before selling products. We carefully select the products offered in our store, and we want you to feel confident ordering from us. If something goes wrong with your order, please contact us so we can help make it right.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at Returns@forgeandfetch.com.

Please include:

Your name and order number
A description of the problem
Clear photographs or video showing the item, packaging, shipping label, and damage or defect

After reviewing the information, we may offer a replacement, refund, or another appropriate solution. Approved claims involving damaged, defective, or incorrect merchandise will not require the customer to pay return shipping.

Please do not discard the product or its packaging until we have completed our review.

Missing Items and Packages Lost in Transit

If an item is missing from your order or tracking indicates that your package may be lost in transit, contact us at Returns@forgeandfetch.com.

We will review the tracking information and work with our fulfillment provider to locate the shipment. If the package is confirmed lost, we will offer a replacement or refund.

A package marked as delivered by the carrier is not automatically considered lost. We may ask you to check with household members, neighbors, the carrier, or your local delivery office before a claim can be completed.

Forge & Fetch is not responsible for packages delivered to an incorrect address entered by the customer during checkout. Please contact us immediately if you notice an address error.

Delivery Delays

Delivery dates are estimates and can occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

If an order has not shipped within the time originally promised, we will contact you when required and provide the option to accept the delay or cancel the unshipped order for a refund.

Change-of-Mind Returns

Because many Forge & Fetch products are shipped directly by our fulfillment partners, we generally cannot accept returns because a customer changed their mind, ordered the wrong variation, or no longer wants the product.

We encourage customers to review product descriptions, measurements, colors, compatibility information, and delivery estimates carefully before ordering.

You may contact us within 14 days of delivery if you believe special circumstances should be considered. Any exception must be approved by Forge & Fetch before an item is returned. Approval is not guaranteed.

If a non-defective return is approved:

The product must be unused, unopened, and in its original packaging.
The customer is responsible for return-shipping expenses.
Original shipping charges are not refundable.
The return must be sent to the address provided by Forge & Fetch.
A refund will not be issued until the returned product has been received and inspected.

Do not return an item to the address shown on its original package. Contact us first for instructions. Unauthorized returns may not be received or refunded.

Nonreturnable Items

Unless they arrive damaged, defective, or incorrect, we cannot accept returns of:

Used, opened, altered, or damaged products
Personal-care, grooming, hygiene, or sanitary products
Consumable products
Gift cards
Personalized or custom-made products
Clearance or final-sale merchandise
Products returned without prior authorization

Order Changes and Cancellations

We begin processing orders quickly. Contact us as soon as possible if you need to change or cancel an order.

We will make every reasonable effort to help, but we cannot guarantee a change or cancellation after an order has entered fulfillment or shipped. An order that has already shipped is subject to this policy.

Refunds

We will notify you after reviewing your claim or inspecting an authorized return.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after the refund is processed for it to appear in your account. Processing time is controlled by your bank or credit-card provider.

Shipping charges are refundable when the refund results from an error by Forge & Fetch or its fulfillment provider. Otherwise, shipping charges are nonrefundable.

Exchanges

We do not currently offer direct exchanges. If you receive a damaged, defective, or incorrect item, contact us and we will determine the most appropriate replacement or refund.